TERMS OF SERVICES
These Terms and Conditions constitute a legally binding agreement made between you, whether personally
or on behalf of an entity (“you”), and Cozy Colive Concept Pvt. Ltd (“we,” “us” or “our”), concerning
your access to and use of the www.cozystay.app website as well as any other media form, media channel,
mobile website or linked, or otherwise connected thereto (collectively, the “Platform”).
applicable) (collectively the “Agreement”) and you understand, and you consent to be bound by, all the
and the terms of the agreement, you should not use the Cozy Stay service.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates.
You will be subject to and will be deemed to have been made aware of and to have accepted, the changes
in any revised Terms and Conditions by your continued use of the platform after the date such revised
Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity
in any jurisdiction or country where such distribution or use would be contrary to law or regulation or
which would subject us to any registration requirement within such jurisdiction or country.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases,
functionality, software, website designs, audio, video, text, photographs, and graphics on the Site
(collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the
“Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark
laws and various other intellectual property rights and unfair competition laws of India, foreign
jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only.
Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks
may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose
whatsoever, without our express prior written permission.
You acknowledge that we or our licensors retain all proprietary rights. Title and interest in the
Services, our name, logo or other markers, and any related intellectual property rights, including,
without limitation all modifications, enhancements, derivative works, and upgrades thereto. You agree
that you will not use or register any trademark, service mark, business name, domain name, or social
media account name or handle which incorporates in whole or in part proprietary material or similar to
any of these.
How The Website, Application, And Service Work:
The Site, Application, and Services can be used to facilitate the listing and booking of residential and
other properties ("Accommodations"). Such Accommodations are included in Listings on the Site,
and Services by Hosts. You may view Listings as an unregistered visitor to the Site, Application, and
Services; however, if you wish to book an Accommodation or create a Listing, you must first register to
create a Cozy Stay Account (defined below). As stated above, Cozy Stay makes available a platform or
marketplace with related technology for Guests and Hosts to meet online and arrange for bookings of
Accommodations. Cozy Stay is not an owner or operator of properties, including, but not limited to,
guest accommodations, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider
properties, including, but not limited to, paying guest Accommodations, hotel rooms, motel rooms, other
lodgings or Accommodations, and Cozy Stay does not own, sell, resell, furnish, provide, rent, re-rent,
manage and/or control properties, including, but not limited to, hotel rooms, motel rooms, other
Accommodations or transportation or travel services and Cozy Stay role is solely to facilitate the
availability of the Site, Application, and Services. PLEASE NOTE THAT, AS STATED ABOVE, THE SITE,
APPLICATION, AND SERVICES ARE INTENDED TO BE USED TO FACILITATE THE BOOKING OF ACCOMMODATIONS. COZY STAY
CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY, OR
SUITABILITY OF ANY ACCOMMODATIONS. COZY STAY IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY
RELATED TO ANY AND ALL LISTINGS AND ACCOMMODATIONS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE AT THE
As new Cozy Stay users, it is our responsibility to make you aware of the rent payment procedure. All
users agree that the rent payment must be done for a minimum of 30 days before joining the property.
Whichever plan the user wishes to choose, a minimum of 1 month's rent is to be paid.
Its simpler than ever to pay rent from the comfort of your Cozy room. The rent for your room can be
paid directly through the Cozy Stay web application via net banking, e wallet, credit card, debit
card or any other mode of currency except for cash and it must be done by the 1st of every month.
The user, through the acceptance of these terms and conditions is agreeable to the rent calculation
mechanism on a per-day basis as per a specific plan and shall be calculated from the 1st to the last
day of the month or starting from the joining date whichever is earlier and an accumulated rate is
compiled. Accrued or compiled rent is to be paid latest by 5th of every month to avoid late payment
The user agrees that the rental period for a particular month expires on the 31st or the last day of that particular month and the next rental period begins from the 1st of every month. The period from the 1st day of a month to the 5th day is just a waive off period provided by the company and hence, the rent should be paid by the 1st of every month.
The Company has presented a table filled with detail In case of delay in rent payment. If the user
agrees to pay the rent within the designated date i.e: 1st of every month to 5th of every month, no
fine shall be levied on the user. The penalty charges of Rs. 100 will be levied from 6th If rent
remains unpaid until the 10th of the month. In the event the rent has not been paid even after the
10th day of a particular month, Rs. 100/ day until the day of rent payment shall be levied on the
user. This calculation shall be done automatically through the platform. In the event that the
resident does not pay the rent, the amount shall be deducted from the security deposit provided. If
the security deposit has been depleted and still the resident has not provided the rent amount, then
the establishment shall have no ption but to mandatorily vacate the resident from the establishment.
Cozy Stay resident agrees that maintenance issues may occur while paying rent online. In the event
of this occurring, the users have to intimate the same to the Company through email to
firstname.lastname@example.org and if no email has been submitted, it shall be considered as fine payment
levied in the event, it is the last day to pay rent without fine. The user agrees to indemnify the
Company if any such technical issues arise during the process of payment of rent.
|Normal rent payment date: 1st - 5th of every month
|Late Payment of Rent: 6th - 10th of every month
|Payment of rent after 10th of every month
Rs.100/day for the days when rent has not been paid
For example: If X pays the rent before 5th of every month or on the 5th of every
month, he shall not have to pay any kind of fine. However, if X pays the rent on 6th or in between
10th , then it will be displayed in his calculation that he will have to pay not only the rent but
also an extra Rs.100 as fine.
In an unfortunate circumstance, X was not able to pay the rent even after the 10th of a particular
month. Due to this issue, he shall have to pay a fine of INR 100 that was due by him because he had
not paid the rent in between 6th -10th of that respective month + INR 100/ day for all days the rent
has been missed + the base rent. This will be the total that X will have to bear in the event of
non-payment or delay of payment.
In the event the user has not paid the rent for 15 days in a month, he/she shall be evicted from
society, the amount for 15 days will be deducted from the security deposit and rest will be returned
to the resident. The resident shall not be allowed to enter the property until and unless a renewed
payment has been submitted by the user.
As Cozy Stay users you have the option to either pay for 1 month, 3 month or 6 months. In the event
a user vacates before the end of their rental period, the amount shall be deducted in the following
methods. Examples are as follows:
||Balance security deposit
||1 and a 1/2
||Balance security deposit
Cozy Stay would like to inform you that in no way whatsoever is the rent adjustable. At any given
point of time during the guests' stay, the rent cannot be adjusted from the Standard rate and hence
such request shall not be accepted or considered.
The users shall abide by the rules of cozy stay and shall only make payment through the online
platform. Cozy Stay follows a completely online system and does not accept any offline payment. Cozy
Stay shall not accept offline payment and must not give this amount to any representative of Cozy
STay. We have given strict instruction as to not accept any offline payments and this has to be
adhered to by the users as well.
Electricity and Common Area Utility (CAU) charges, if applicable, are payable monthly
and will be billed along with rent. The CAU charges ensure that utility expenses of
common premises is apportioned as per actuals to all the residents of the property.
Allocation of bed or room for any booking will be at the discretion of Coziiiy Stay. Cozy Stay
reserves the right to shift guests to other rooms in the same property if space is available.
In case Cozy Stay needs to revise the rentals at your property due to unavoidable
circumstances, the resident will be informed prior to the revision. These rates are non-negotiable
and it is up to the discretion of the resident if they wish to continue or leave the residence.
Family and Friends Guest
In the event friends or family wishes to stay at Cozy Stay, you may book accommodations through the
online platform in the designated option available on Cozy Stay. The booking should be done prior to
7 days of arrival or friend or family. The allotment of rooms shall be done as per the availability.
i.e; if rooms are available on sharing basis, they shall be allotted in the same room as the
resident and if that is not available another single room or sharing room shall be allotted.
The guest shall be able to stay for a maximum of 5 days and shall be chargeable on a per-day basis.
This can be paid through the Cozy Stay platform.
The users should note that Cozy Stay shall deny access with the biometric system in the event rent
has not been paid by the 5th of each month. To resume entry, the rent shall have to be paid through
the online Cozy Stay platform.
Cozy Stay is an IoT enabled co-living platform and in doing so very little human interaction is
witnessed here. Hence the User agrees that all processes shall be executed online through the web
application or app ("The Platform"). The users agree that any vacate requests shall be made only through
the online platform. Users agree to issue vacate requests 15 days prior to vacating. Users also agree
that rent for the extra 15 days shall be accrued as well.
1. A resident needs to raise the move-out request mandatorily through the Cozy Stay Web application or
app within a minimum of 15 days prior to the move-out date irrespective of stay duration.
2. Any request to extend the stay or cancel the move-out request has to be made a minimum of 7 days
prior to the move-out date through the Cozy Stay platform only. Extending the same shall require that
the resident deposit a rent through the cozy stay web application or app.
3. The Company shall have the right to evict users from the property in the event of the following
A. If a user creates conflict with the Cozy Stay team while residing at the property.
B. If the user has any criminal cases registered upon him/her
C. If the user is a threat to other residents due to mental instability.
The services shall not be charged within 5 days of customerâ€™s check-in to the property, any service
complaints received after 5 days shall be chargeable as given below:
All services with cost estimate not exceeding Rs 1,000/- shall be intimated to the customer, the
same shall be added to the customerâ€™s invoice in the subsequent month.
Services with cost estimates exceeding Rs 1,000/- shall be done with prior approval of customer, the
cost shall be borne by the customer. The apportioned cost shall be added to the customerâ€™s invoice
in the subsequent month.
Upon receiving the request for replacement of the mattress, Cozy stay shall seek approval of the
customer for the cost of the mattress. The cost shall be borne by the customer. Upon receiving the
written confirmation over mail from the customer, Cozy stay shall be providing the new mattress
within 7 working days. The approved amount shall be added to the customerâ€™s invoice in the
The Service charges paid by the customers include the following:
- Basic cable package (applicable to specific room categories)
Common Area Maintenance
Bathroom facilities, electricity and water
The Service charges paid by the customer does not cover the following:
- Refilling of gas cylinders / Stove repairs(if requested)
Electrical /Plumbing/Carpentry repairs (if requested)
Home Appliances repair
Additional duplicate keys
2. Exercise equipment
3. Washing machine and dryer
4. Gate access and security
6. Workspace and adjoining services
7. Service requests shall be approved and solved in accordance with the Cozy Stay Housing Policy. To know more check out our housing policy.
8. In the event, the company deems it necessary that any of the complimentary amenities be rescinded it shall be at the sole discretion of the company. We kindly request that you cooperate if such an event occurs due to any issues with regards to failure of an outside vendor.
9. Any updates to this shall be notified through an email by Cozy Stay or update you while you visit the cozy stay website.
10. If residents have any complaints at all they can first escalate it through the website and resolve the issue. In the event it has not been resolved as of yet, the resident can escalate to our support team at email@example.com
8.1 Cozy Stay is an IoT enabled coliving facility and shall provide wifi facilities to residents living
there. Users can generate their wifi passwords through the online platform after signing in. The user
agrees that he/she is aware that the wifi password shall expire by the end of every month.
The user agrees that he/she shall be eligible for 2 coupons for utilizing the wifi. 1 will be allotted
for a device such as a laptop or a tab and the other shall be allotted for using wifi on the mobile
phone. In the event extra coupons are required, the user agrees to pay an extra amount through the
platform to avail of this facility.
In the event there are any technical issues with regards to the wifi, Cozy Stay shall make sure to
resolve the issue as soon as possible.
To sign up for the Services, you may be required to register for an account on the Services (an “Account”). You must provide accurate and complete information and keep your Account information updated. You shall not:
(i) select or use as a username a name of another person with the intent to impersonate that person;
(ii) use as a username a name subject to any rights of a person other than you without appropriate
(iii) use, as a username, a name that is otherwise offensive, vulgar, or obscene. Your Account
may include information that is personal to you, such as your name, email address, and phone number
(collectively, “personal details”). You may only provide your own personal details. You may
personal details of any third person. You must update your Account information to reflect any change to
personal details. If at any time any portion of your Account information is inaccurate or incomplete, or
you otherwise violate these Terms and Conditions, we may in our sole discretion and without advance
choose to suspend or terminate your access to Services, your Account, or both. You are solely
for the activity that occurs on your Account, and for keeping your Account password secure. You may
use another person's user account or registration information for the Services without
notify us immediately of any change in your eligibility to use the Services, breach of security, or
unauthorized use of your Account. You should never publish, distribute or post login information for
Account. You shall have the ability to delete your Account by sending a request to firstname.lastname@example.org.
The Site, Application, and Services may contain links to third-party websites or resources. You
and agree that Cozy Stay is not responsible or liable for:
(i) the availability or accuracy of such websites or resources; or
(ii) the content, products, or services on or available from such websites or resources. Links to such
websites or resources do not imply any endorsement by Cozy Stay of such websites or resources or the
content, products, or services available from such websites or resources. You acknowledge sole
responsibility for and assume all risk arising from your use of any such websites or resources or the
Content, products, or services on or available from such websites or resources.
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the
Application, and Services ("Feedback"). You may submit Feedback by emailing us at email@example.com or
through the Contact section of the Site and Application. You acknowledge and agree that all Feedback
the sole and exclusive property of Cozy Stay and you hereby irrevocably assign to Cozy Stay and agree to
irrevocably assign to Cozy Stay all of your right, title, and interest in and to all Feedback, including
without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or
intellectual property rights therein. At Cozy StayÃ¢â‚¬â„¢s request and expense, you will execute
take such further acts as Cozy Stay may reasonably request to assist to acquire, perfect, and maintain
intellectual property rights and other legal protections for the Feedback.
Cozy Stay respects copyright law and expects its users to do the same. It is Cozy StayÃ¢â‚¬â„¢s policy
in appropriate circumstances the Cozy Stay Accounts of Members or other account holders who repeatedly
infringe or are believed to be repeatedly infringing the rights of copyright holders.
By using our website, you agree on behalf of yourself, your users, and your attendees not to
A. modify, prepare derivative works of, or reverse engineer our services,
B. knowingly or negligently use our services in a way that abuses or disrupts our networks, user
or the Service
C. Transmit through the website any harassing, indecent, obscene, fraudulent, or unlawful material.
D. Market or resell the Services to any third party
E. Use the services in violation of applicable laws or regulations.
F. Use the Services to send unauthorized advertising or spam
G. harvest, collect, or gather user data without their consent
H. Create any material that may infringe the intellectual property, privacy, or other rights of a third
We reserve the right, but not the obligation, to:
(1) monitor the Site for violations of these Terms and Conditions;
(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these
Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;
(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability
disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or
otherwise disable all files and content that are excessive in size or are in any way burdensome to our
(5) otherwise, manage the Site in a manner designed to protect our rights and property and to facilitate
proper functioning of the Site.
We may, in our discretion and without liability to you, with or without cause, with or without prior
and at any time:
(a) terminate these Terms or your access to our Site, Application, and Services, and
(b) deactivate or cancel your Cozy Stay Account. Upon termination, we will promptly pay you any amounts
reasonably determine we owe you in our discretion, which we are legally obligated to pay you. In the
Cozy Stay terminates these Terms, or your access to our Site, Application, and Services or deactivates
cancels your Cozy Stay Account you will remain liable for all amounts due hereunder. You may cancel your
Cozy Stay Account at any time via the "Cancel Account" feature of the Services or by sending an email to
firstname.lastname@example.org. Please note that if your Cozy Stay Account is canceled, we do not have an obligation
delete or return to you any Content you have posted to the Site, Application and Services, including,
not limited to, any reviews or Feedback.
Cozy Stay has a strict no-tolerance policy and violence is condemned by Cozy Stay. If the individuals engage in any kind of violence exacts, insulting or insinuating something horrible towards the Cozy Stay staff members, immediate action shall be taken against them.
Any security deposit or extra rent payments shall not be refunded in such an event and if the company deems it necessary, a compensation amount may have to be given by you. The amount shall be decided on a case to case basis and in the case of extensive damage as per reports by the company representative, the company shall charge 2x cost in damages and may initiate legal proceedings for the same.
Limitation Of Liability
You are solely responsible for your interactions and arrangements with other individuals, including
and Members. We make no representations or warranties as to
(i) the conduct of users or Members,
(ii) usersÃ¢â‚¬â„¢ or MembersÃ¢â‚¬â„¢ compatibility with current or future Members, including fellow
or neighbors, or
(iii) any information concerning any activities or arrangements suggested by users or Members. In no
shall we, nor our directors, employees, agents, partners, suppliers, or content providers, be liable
contract, tort, strict liability, negligence, or any other legal or equitable theory with respect to the
services (i) for any damages arising out of or relating to your or anyone elseÃ¢â‚¬â„¢s conduct in
the services, including, without limitation bodily injury, emotional distress and any damages resulting
any way from communications, meetings, activities or arrangements with users, members or persons you may
otherwise meet through the services, (ii) for any lost profits, data loss, cost of procurement of
goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of
kind whatsoever (however arising), (iii) for any bugs, viruses, Trojan horses, or the like (regardless
the source of origination). You agree to take reasonable precautions and exercise the utmost personal
in all interactions with other users or Members or any other individual you come into contact with
the Services, particularly if you decide to meet such users, Members or individuals in person. You
understand and agree that we make no guarantees, express or implied, regarding your compatibility with
users, Members, or other individuals you meet through the Services, including any fellow Cozy Stay
or neighbors. For example, you should not, under any circumstances, provide your financial information
(e.g., credit card or bank account numbers) to other individuals. We strongly advise you to use the
caution before sharing any personally identifiable information with others, including users and Members.
do not and cannot assure you that it is safe for you to have direct contact with any other individual
you come into contact with through the Services. If you believe that any individual is harassing you or
otherwise using personal information about you for unlawful purposes, we encourage you to first inform
law enforcement authorities, and then to contact us at email@example.com so that we may take appropriate
You shall defend, indemnify, and hold harmless us, our affiliates and each of our and their respective
employees, contractors, directors, suppliers, and representatives from all liabilities, claims, and
expenses, including reasonable attorneysÃ¢â‚¬â„¢ fees, that arise from or relate to your use or misuse
access to, the Services, Content, violation of these Terms and Conditions, or infringement by you, or
third party using your Account or identity in the Services, of any intellectual property or other rights
any person or entity. We reserve the right to assume the exclusive defense and control of any matter
otherwise subject to indemnification by you, in which event you will assist and cooperate with us in
asserting any available defenses.
Modifications And Interruptions:
We reserve the right to change, modify, or remove the contents of the Site or application at any time or
any reason at our sole discretion without notice. However, we have no obligation to update any
on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or
problems or need to perform maintenance related to the Site or mobile application, resulting in
interruptions, delays, or errors.
We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at
time or for any reason without notice to you. You agree that we have no liability whatsoever for any
damage, or inconvenience caused by your inability to access or use the Site during any downtime or
discontinuance of the Site.
Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site
to supply any corrections, updates, or releases in connection therewith.
These Terms and Conditions and your use of the platform are governed by and construed in accordance with
laws of India. Any dispute arising between the Parties in respect of this Agreement shall be subject to
exclusive jurisdiction of courts in Cochin, Kerala.
If any dispute arises between the Parties hereto during the subsistence of this Agreement or thereafter,
connection with the validity, interpretation, implementation or alleged material breach of any provision
this Agreement or regarding a question, including the questions as to whether the termination of this
Agreement by one Party hereto has been legitimate, both Parties hereto shall endeavor to settle such
amicably. If the Parties fail to bring about an amicable settlement within a period of thirty (30) days,
either Party to the dispute may give ten (10) days notice of invocation of dispute settlement to the
party. The Parties hereto shall submit to such, a mediation award which will be enforceable in the court
There may be information on the platform that contains typographical errors, inaccuracies, or omissions
may relate to the platform, including descriptions, pricing, availability, and various other
reserve the right to correct any errors, inaccuracies, or omissions and to change or update the
on the Site at any time, without prior notice.
In order to resolve a complaint regarding the platform or to receive further information regarding the
of the Site, please contact us at:
Vakkattu Rd, near Holiday Inn, Chakkaraparambu
Vennala, Kochi, Kerala,