PRIVACY POLICY

This Privacy Policy is laid down for each individual visiting the website. This policy has been created to guide our users and help them understand how we collect and process their data. Please read the privacy policy carefully before using the website.

Overview

Inspire Hospitality Services Pvt. Ltd, having its office in Kochi, Kerala is an Ai-driven smart solution enabling users pan India to book accommodation in various cities. The Company offers State of the Art amenities, coupled with affordable and reliable comfort. It mainly focuses on hospitality and CO living Management. Cozy Stay Pvt. Ltd endeavors to become one of the most influential in the upcoming Co-living industry.

Inspire Hospitality Services Pvt. Ltd, (under the brand name "Cozy Stay") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our website www.cozystay.com and Mobile Application Cozy Stay“ (hereinafter Website & Mobile Application collectively be referred to as “ Platform”), and use the services available on the Website ("Services"), and how we use and disclose that information.

This Policy is accessible at (privacy policy website link - insert) and is subject to the Cozy Stay Terms of Use, which can be accessed at (terms of use website link - insert). Your use of the Website and/or Services and any personal information you provide on the Platform remains subject to the terms of the Policy and Cozy Stay’s Terms of Use.

Note: Our privacy policy is subject to change at any duration without prior notice. Please review this privacy policy to be aware of any changes. By visiting this Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree to any sections of the policy, please do not use or access our Website. By mere use of the Platform, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Intellectual Property

Unless stated otherwise, Inspire Hospitality Services Pvt. Ltd. holds the sole rights of all the digital content, including site layout, software, images, photographs, text, services, articles, blogs, tech reviews, product descriptions, service descriptions, icons, and other similar materials, available throughout the website. Trademark, logos of www.cozystay.com cannot be used to be displayed at any commercial or non-commercial use without prior permission from the company.

Information You Provide Us

"Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as name, address, email address, phone number, etc.

The type of personal information that we collect from you varies based on your particular interaction with our Website. Personal information collected shall include but is not limited to your name, gender, age, account password, postal address, phone number, email address, contact preferences, ID proof (PAN, Passport, Aadhar, Voter ID, etc.), bank account/credit card/debit card details, proof of employment, proof of educational background, and other information that would assist us in verifying your identity.

We may process information, including personal data, about you that you provide to us
This data may include information provided by you:

The information you give us may contain details such as your name, age, postcode, email address, phone number, gender, ethnicity, religion, disability status, employer, affiliated organizations, job details, personal description, information relating to your participation in the Programme and feedback on the Programme, Government ID (PAN, Aadhar, Voters ID, etc.). You may need to provide us with some of this information in order to be able to avail our services.
The website is not designed to attract users below 13 years and thus the company does not intend to keep data of the users below the specified age.
As part of the registration process, you will be asked to provide your specific consent for us to process your personal data, including sensitive personal data relating to ethnicity, disability status, and/or religion (if provided).
You undertake that your personal information shall at all times be accurate, complete, and up to date. We shall also make reasonable efforts to provide you with the opportunity to request correction of your personal information provided to us if the same is inaccurate; or even to delete the personal information, if so requested and subject to applicable law. Further, we may decline to process requests which we find to be contrary to the terms laid down under this Policy, Platform terms and conditions, or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Information We May Collect From You

We may collect and process technical information about your computer, your Internet Protocol address, operating system, and browser type and version. We collect this information for system administration purposes and to report aggregate information on usage to other organizations (including our funders). We collect this information by using cookies and other similar technologies. When reporting to other organizations, we only disclose statistical data about the browsing actions and patterns of usage of our sites, which does not identify any individual by name or IP address or include any data relating to an individual user.

Information We Collect From Social Media

You may at times be permitted to log into our Platform through your other social networking accounts. If you do so, you must enter the email address and password that you use for such social networking accounts. We will ask that you grant us permission to access and collect your basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

We store the information that we receive from such social networking sites with other information that we collect from you or receive about you.

Such social networking sites control the information they collect from you. For information about how social networking sites may use and disclose your information, including any information you make public, please consult the respective social networking site’s privacy policy. We have no control over how any third-party site uses or discloses the personal information it collects about you.

Collection Of Automatic Information, Use Of Cookies And Other Tracking Devices

We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of our Platform and services, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit our Platform and use our services. We use this information (including the information collected by our third-party service providers) for Website analytics (including to determine which portions of our Platform are used most frequently, what our users like/do not like), to assist us in determining relevant advertising(both on and off our Platform), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. We may obtain your device ID, which is sent to Cozy Stay’s servers and used in fraud prevention efforts.

Cookies. We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on a user's computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. When you visit the Platform, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third-party company or website. For example, Google measures the performance of advertisements by placing cookies on your computer when you click on ads. If you visit the Platform when you have such cookies on your computer, we and Google will be able to tell that you saw the ad delivered by Google. The terms of use of these cookies are governed by this Policy and Google's privacy policy.

Disabling Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of thePlatform because it may not function properly if the ability to accept cookies is disabled.

Clear GIFs, pixel tags, and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs(a.k.a. web beacons, web bugs, or pixel tags), in connection with our Platform to, among other things, track the activities of Platform visitors, help us manage content, and compile statistics about Platform usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

You acknowledge that some entities and /or countries where we may transfer your personal information may not comply with data protection policies that are as stringent as the laws of India or the policies followed by Cozy Stay. You acknowledge that it is adequate that when we transfer your personal information to any other entity within or outside India, we will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

How your personal information is used:

We collect your personal information and aggregate information about the use of our Platform and Services to better understand your needs and to provide you with a better Platform experience. Specifically, we may use your personal information for any of the following reasons:

From time to time, Cozy Stay may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Cozy Stay shall make reasonable efforts to provide notice and obtain the consent of any such uses as may be required by law.

It is further clarified that your registration on the Website shall be deemed to be your consent to be contacted for the purposes mentioned above,

(i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages and

(ii) by way of SMS or email notifications or messages in any other electronic form.

It is further clarified that your registration on the Platform shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages and (ii) by way of SMS or email notifications or messages in any other electronic form.

At our sole discretion, Cozy Stay may offer any of the following free services on the Platform, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:

Additional Services

Newsletter Subscriptions

We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Cozy Stay for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their profile settings page.

Forwarding Messages

Our Platform users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking. To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.

Product Survey

We may conduct user surveys from time to time to better target our content to our Platform users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third-party service providers, partners, and other third parties.

Security

We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Cozy Stay may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Cozy Stay is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

Disclosure

We may share the information that we collect about you, including your personal information, as follows:

Information disclosed to protect us and others

We may disclose your information including Personal Information if

(i) Cozy Stay reasonably believes that disclosure is necessary in order to comply with a legal process (such as court orders, search warrant, investigations, etc.) or other legal requirements of any governmental authority,

(ii)disclosure would potentially mitigate our liability in an actual or potential lawsuit,

(iii) reasonably necessary to enforce this Privacy Policy, our terms, and conditions, etc.

(iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or

(v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

Information disclosed to third-party service providers and business partners

We may contract with various third parties for the provision and maintenance of the Platform, Services, and our business operations, and Cozy Stay may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.

Disclosure to non-affiliated third parties in furtherance of your request

Your request for services may be shared with third-party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third-party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such a third-party site, and will be directed to our Platform where they will have access to your contact details (Partial or complete), as would any other service provider on our Platform interested in bidding on your request.

Information disclosed to law enforcement or government officials

We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a government authority.

In the event of a change of control or bankruptcy

In the event that Cozy Stay undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of Cozy Stay's assets to which this Platform relates or other corporate reorganization in which Cozy Stay participates, and is thus merged with or acquired by a third party entity (a "Successor"), Cozy Stay hereby reserves the right to transfer the information we have collected from the users of the Platform and/or Services to such Successor.

In addition, in the event of Cozy Stay's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, Cozy Stay may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the Platform and/or Services to non-affiliated third parties in such event.

Information disclosed at your request

We may share your personal information with other users or third parties to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service.

Updating, Deleting, And Correcting Your Personal Information

You can review, correct and delete your personal information by emailing us at ceo@cozystay.com or by editing in the personal information section. You must promptly reach out to us to change your information if your personal information changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request, we may close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our terms and conditions, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a request, offer, comment, feedback, or any other information onto the Platform, you may not be able to change or remove it. Once we have deleted or removed your account, you agree that Cozy Stay shall not be responsible for any personal information that was not included within your deleted and/or removed account that remains on the Platform.

Retention Of Your Personal Information

Your personal data will be destroyed or erased from our systems when it is no longer required for the relevant specified purpose that it was collected for, provided that we may retain personal data in order to comply with applicable laws, regulations, and rules. Any information collected from in-app transactions shall not be retained and shall be as per our service provider(razor pay) policy. We respect your privacy and this information shall not be divulged anywhere or misused by Cozy Stay in any possible way.

Changes To Our Data Protection And Privacy Policy

Any changes we may make to our data protection and privacy policy in the future will be posted on this webpage and, where appropriate, notified to you. Please check this webpage frequently to see any updates or changes to our Data Protection and Privacy Policy.