An existing user of the Cozy Stay App/ Website who invites his/her friends to download and use the Cozy Stay
App by sharing his/her referral code/link shall be termed as the Referrer
A new user who downloads and signs-up with the Cozy Stay App for the first time on a device on which Cozy Stay was not installed earlier, OR log-in through Cozy Stay Web application i.e. www.cozystay.co.in after using the referral code of an existing Cozy Stay App / Cozy Stay Website user shall be termed as the Referee/Referral.
The referral program shall work on the following terms and conditions:
(A) By agreeing to use the Platform and/or placing a request for fulfillment of Services on the Platform,
you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the
terms contained in this Policy, you are advised not to transact on the Platform.
(B) Please note that we may from time to time change the terms of the Policy that govern your refund and cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
The Cancellation, return and refund policy laid down by Cozy Stay is for the sole purpose of regulating cancellations and refunds for co living hospitality services. Users agree to the following cancellation and refund policies while using the web application or app (collectively, “the app”).
1.1 Hospitality Services
Users can create an account and schedule a visit to the property or view it through the platform. After confirmation, they may click on book and select a move-in date. In the event ‘move in’ is cancelled but a deposit is put in, it shall be refunded as per refund policy. Users can click on the “My bookings” sections to check the status.
1.2 Cozy Stay Cancellation
There may be certain orders that Cozy stay is unable to accept and service and these may need to be cancelled. Some situations may result in service being non-available. Cozy stay also reserves the right to cancel stays in the event that falsified information has been provided to the Company
You understand that it is mandatory to inform with regard to vacating the premises prior to 15 days. After vacating the premises the amount shall be deposited in the account of the user within 3 - 7 business days
In certain situations such as if You inform us about vacating the property not prior to 15 days, a certain amount shall be deducted from the security deposit submitted by you and the rest shall be refunded. In case any damages occur to the property while you reside there, when you vacate the property, the Company shall accrue an amount for the damages from the security deposit and if any amount is remaining it shall be refunded. If the damage amount exceeds that of the security deposit, then the Company shall accrue it from the security deposit and an extra charge shall be levied on the resident while vacating.
1.3 Booking :
1.3.1 This provision is with respect to the refund of booking. In the event of cancellation of a booking, the amount shall be refunded to the user if he/she cancelled the booking 3 days prior to the move-in date. This is non negotiable.
1.3.2 If the user has booked a room in the establishment and paid the initial amount for booking, then in the event of cancellation before 3 days of moving in, the full booking amount shall be refunded to them within 3-7 business days. If the booking has been cancelled prior to the joining date, then the user is not eligible for return of their booking amount.
1.3.3 In the event of cancellation of moving and if the user has submitted a total booking as well as rent amount + security deposit, then the user shall be refunded the total amount if he/she cancels prior to 15 days before the joining date.
1.3.4 If he/she cancels between 15 th day to 3rd day prior to moving in, then 1000 rupees shall be deducted from the total and be refunded. This amount is for processing fee accrued to Cozy Stay.
1.3.5 If he/she cancels prior to 2 days of joining after paying the full amount for the stay, the company shall deduct a processing fee amounting to half of the rent paid and the user shall be refunded with the full security deposit and remaining amount of rent.
1.3.6 In the unfortunate event of cancelling the stay after moving in, the user shall only receive the security deposit submitted. The rent shall be retained and the remaining shall be refunded.
1.3.7 This amount shall be deposited into the account of the user in 3-7 business
1.4 Please note that the refund amount mentioned at the time of cancellation on the Platform is an estimate and will be finalised after completion of verification. A refund of the total amount paid for booking services returned to you.
1.5 Refunds will be initiated only post successful verification of the service provider or intermediary property owners. Please note that the verification process may take 48 hours from the time of cancellation.
1.6 The amount is expected to reflect in your account after completion of verification from the service provider as per the following timelines:
|Method of Payment||Refund Timeframe (after successful verification from third party property owners)|
|Cozy Wallet||1 business day|
|NEFT||1-3 business days|
|Online refund||7-10 business days subject to the bank turnaround time and RBI Guidelines.|
|Other Wallets||2-3 business days|
1.7 You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities such as damages to property or any similar activity.