Housing Policy

Greetings to all Cozy Mates from Cozy Stay, a project from Inspire Hospitality Services Pvt. Ltd. This is a House Policy developed to cater to your needs while protecting both parties from any loss or damage. Please read the Policy carefully and adhere to the rules and regulations mentioned.

Scope of Policy

These House Rules are laid down for proper management of the facilities and services offered by Inspire Hospitality Services Pvt. Ltd. Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with Cozy Stay and may initiate termination of the rental agreement with the establishment.
These rules shall be updated and reconfigured from time to time and prior notice shall be given during the update process. By entering into a rental agreement with Cozy Stay, the resident agrees to follow all rules and regulations and also future updates to the rules.

Joining

1.1 All Residents agree that before joining the residence, the KYC, registration, security deposit, and the first month’s rent should be submitted through the Cozy Stay App.
1.2 The residents agree that they will not be provided with the key or the Cozy Kit if the procedures in (1.1) have not been completed.
1.3 The residents agree to the House rules mentioned in this document and agree to adhere to all the rules and regulations mentioned in the document.

Joining

1.4 All residents are advised to check if all the following material is in their cozy kit:
Clean Linen and Mattress in the allotted room
Room key, main door key, or digital lock access code (Whichever is available at respective residences)
Wifi password and username for the respective month
Medimall Virtual Hospital Coupon
Sightseeing Activities Brochure

Upkeep of the Building, Common Areas, and Rooms

Vandalism is a serious offence. Vandalism shall mean and include any and all acts of destruction, damage, and/or defacement of any property owned and operated by Cozy Stay. The residents found guilty of committing such an offence can be evicted from the residence and be required to pay all costs incurred by Cozy Stay due to such damage or destruction.
The residents shall ensure that their rooms, bathrooms, and common areas in the premises such as reception, staircases, lounge areas, kitchen, etc. are kept in good condition.
No furniture or furnishings in the common areas of the House may be moved by the residents at any point in time.
Any damage to the House must be reported by the residents immediately to Cozy Stay representatives. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.

Code of Conduct

1. It is the responsibility of all residents to cooperate with the property manager, the housekeeping staff, and all other staff providing services within the vicinity of the establishment.
2. Any disputes arising against the Cozy Staff staff can be notified through the app or by email to complaints@cozystay.com. The cozy stay shall ensure the problem is resolved and the guests’ stay is comfortable.
3. Students are prohibited from leaving the premises after 10 PM. If they require to stay out late for any reason whatsoever, the Cozy Stay property manager must be notified and prior permission is needed to be availed.
4. Any resident or a group of residents, who wish to organize a party and/or invite guests, must take prior permission from the Cozy Stay Representatives and it will be the responsibility of the residents to ensure that the premises are cleaned up after the party.
5. Cozy Stay treats all its employees and service providers including housekeeping, security, and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all Cozy Stay employees, representatives, and service providers.
6. The residents must always behave in accordance with the Cozy Stay Anti-Harassment Policy and shall not harass any persons. Further, all residents must respect the personal beliefs of the other residents, such that no resident hurts any religious sentiments, beliefs, or practices in any way whatsoever.

Code of Conduct

7. The residents are instructed to refrain from creating nuisances or noise pollution, and playing loud music is prohibited. A peaceful environment should be maintained between 9.30 PM to 6.00 AM.
8. The residents should not behave in any manner deemed offensive by the neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.
9. The residents shall cooperate with the Cozy Stay Representative to get his/her police verification, FRRO compliance, and any other compliance, as required by, done in a timely manner.

Prohibitions

1. All residents are prohibited from drinking, smoking, and gambling within the premises of the Cozy Stay establishment. If any residents are found in possession of these, they shall be fined and parents shall be informed of their activities.
2. The possession of psychedelic or hallucinogen drugs is illegal and if found in the possession of residents, shall be confiscated and Cozy shall rusticate the resident from the premises.
3. The possession, distribution, and use of firearms, lethal weapons (including air guns), contraband drugs, alcohol, toxic and hazardous material are strictly prohibited in the residences. We reserve the right to search bags of the residents as well as their visitors at any time and confiscate any prohibited substances that may be found in their luggage or psychedelics in their possession.
4. Cozy Stay is strictly opposed to possession, distribution, and consumption of tobacco, alcohol, and/or psychotropic substances inside the House. No resident or any other person shall possess, distribute, and/or consume tobacco (including tobacco products such as cigarettes), alcohol, or any psychotropic substances inside the House. If any instance of such action is brought to the notice of Cozy Stay Representatives, Cozy Stay may terminate the Resident Agreement and inform the parents/college authorities accordingly. Betting and Gambling by any means is strictly prohibited in the House.

Prohibitions

5. If deemed necessary, Cozy Stay may require any resident to undertake a breath-analyzer test and the resident must cooperate in such cases.
6. Visitors are not allowed within the premises of Cozy Stay. If they should come within the premises, prior permission of the property manager is required. A mandatory check-in with visitor Id and details needs to be entered into the digital log. Any damages that occur due to the guest will be paid by the resident.
7. Product or food deliveries shall be collected from the downstairs lobby. No one shall enter the corridors of Cozy Stay for the same.
8.Ragging of any student within the premises will not be tolerated. If any such complaint arises from the residents, strict action shall be taken by the Cozy Stay management to rusticate such a person from the premises. Action for such action shall be taken as per provisions provided under the Indian Penal Code, 1860.

Covid 19 Protocols

1. Cozy Stay has kept thermal scanners at all entrances. All students coming into the residence after going out to have to get their temperature checked and then record it in the online registration. Students having more than 98 degrees Fahrenheit will be advised to go to the hospital to get checked. These protocols are to avoid the contraction of the coronavirus.
2. Cozy Stay residents are requested to maintain social distance to ensure no spread of the coronavirus occurs. All residents must sanitize themselves before entering the premises to ensure the Covid 19 virus does not affect anyone.
3. In the event, a resident feels any symptoms, he/she must contact the property manager and all necessary assistance shall be provided to guide you to a medical center. Rooms of suspected Covid 19 cases shall be sanitized immediately and all residents who are primary contacts should mandatorily be quarantined in their rooms.
4.In the event, students are quarantined in their rooms, food can be requested through an app or you may put in a service request through the Cozy app. We shall ensure that you get your food on time.

Security Deposit

1. Cozy Stay shall levy a one-time deposit from the resident in the form of one month’s rent. This security deposit is refundable at the end of your stay.
2. The full refund of the security deposit is subject to no other penalties or dues left by the resident during the time of departure from Cozy Stay.
3. In the event the resident wishes to move from the Cozy Stay location to another residency owned and operated by Cozy, anywhere in the city or in India, the security deposit can be transferable.

Amenities

Common Amenities

Cozy Stay ensures that the stay of its guests is comfortable and worthwhile by providing State of the Art amenities. These amenities are to be taken care of and any damage occurring to these will be payable by the resident/residents.
Any items of common use (e.g. microwave, iron, kettle, induction top, magazines, crockery, common TV units, etc) provided by Cozy Stay as part of the amenities package, shall be used only in the common areas and not in individual rooms.

Amenities

Common Amenities

Items in the community room must be handled with care. If any resident is found to have damaged any of the amenities in the room or illegally in possession of the objects placed there, Cozy Stay shall levy a fine on the resident and if necessary evict them from the premises.
No objects such as induction, cooker, or any such utensils, etc. are allowed within the premises or room. If any specific service is required, the resident can request it through our Cozy Stay app. If any of these items are found in possession of the residents, they will be levied a fine for the same.

Amenities

Common Amenities

The residents at Cozy Stay are expected to use the lifts with care. Shifting of any heavy equipment in the lifts is prohibited by Cozy Stay. ( This section applies to Cozy Stay properties with elevator facilities)
The parking facilities offered by Cozy Stay can only be availed by residents. If a resident wishes to park an acquaintance's vehicle in the parking area, prior permission of the property manager is required.

Amenities

Common Amenities

Cozy Mates are aware that the establishment may or may not have a generator facility. It shall be displayed accordingly in the Cozy Stay booking screen. Electricity backup shall be provided for the whole establishment having generators if electricity is out. In the event, the generator is damaged, please rest assured, it shall be repaired at the soonest. We request your cooperation during the maintenance period.
Cozy Mates are aware that the establishment may or may not have a solar water heater. It shall be displayed accordingly in the Cozy Stay booking screen. We advise all cozy mates to use the appliance carefully and in the case of any damages please request for maintenance. Our team shall service at the earliest. In the event a cozy mate damages or malfunctions the equipment, damages shall be charged on a case-by- case basis.

Bandwidth and Wifi

Cozymate is aware that the wifi provided within the service will only be able to be used by 2 devices simultaneously. In the case of extra devices, an additional plan accommodating the bandwidth requirements must be ordered.
The Cozymate shall be provided with a username and password to login after paying rent every month. The Cozymate agrees that, if payment of rent has not been done, then he/she shall not receive the username and password for the current month.

Kitchen & Pantry Policy

Amenities such as refrigerator, toaster, induction, etc. are the sole property of Cozy Stay and the residents hold no right over these appliances. Residents shall only have the right to use the appliances during the tenure of their stay.
Residents shall not under any circumstance cook food in any other room other than the Pantry.
If residents wish to keep any food in the refrigerator they shall use air-tight containers and label their name upon the container before placing it in the refrigerator. Stale, unfinished or waste food should be thrown in the trash can provided by Cozy Stay.

Electricity and Water

All utility payments concerning Electricity and water will be dealt with by Cozy Stay and it will be deducted from the monthly rent.
The residents must ensure that all switches, bulbs, fans, A/c, water taps, shower, etc. are switched off when leaving the room. If negligent behavior such as this is found, the resident shall be penalized.
If any sort of leakage occurs within a resident’s room, it must be notified to the property manager as soon as possible. A service executive will come and fix it right away.

Security & Safety

Residents shall be allowed to enter and exit between 6 AM and 10:30 PM respectively. Students are requested to return to the premises before 10:30 PM. Exceptions shall only be made to the timings if the student has requested exiting at specified hours. A confirmation from guardians is also required for this process. A waiver form shall be generated through which the guardians can assent to the request of the student
The residents in their first year of college must request night-out privileges through the app. A copy of the message request shall be sent to the parents of the resident and upon approval only shall the resident be allowed for a night out.
Cozy Stay shall not be responsible for the loss of any private property. The residents are strongly advised to keep all their valuables e.g. mobile phones, laptops, watches, money, etc. secure at all times. While going on leave, all devices and materials should be locked in their respective cupboards or bags.

Parking

Cozymates understand that parking space will be only provided in select cozy stay residences.
The residents agree that Cozy Stay shall not be responsible for their vehicles if they are parked at a far distance from the residence. Cozy Stay exonerates themselves from all liability in cases such as theft of a vehicle or loss of a vehicle that is not parked within the vicinity.

Refunds

(1) In the event, the Cozymate wishes to transfer to another Cozy Stay accommodation within the city or in a different city the deposit will be transferred to the new location.
(2) In the event that the Cozymate wishes to vacate from the Cozy Stay to a different accommodation, the deposit shall be refunded fully within 3 days of vacating. If any damage has occurred during the tenure of the stay, the dues will be deducted from the deposit submitted.
(3) With regards to section 1 if any damages occur in the property at any stage, an amount shall be deducted from the security deposit submitted and shall be transferred after necessary dues are paid.

Maintenance

Cozy Stay has the right to conduct maintenance on the property and respective rooms. All residents have to cooperate with Cozy Stay during the maintenance timings.
Cozy Stay agrees to post a notice on the Notice board 1 week before the timely maintenance sessions. It shall also be notified to residents through the app. Residents are advised to plan their schedules accordingly.
The maintenance shall be done in the presence of our Cozy representatives. The residents shall keep their belongings in their bags or cupboards during the maintenance period. Cozy Stay is not responsible for any damages or loss of any of your devices or material.

Housekeeping

Housekeeping staff shall do daily tidying of rooms. Even in the absence of residents, they shall do housekeeping work.
Cleaning of the room may be carried out in the absence of residents as well, so the residents are advised not to leave their valuables open and unsecured in their room. The residents must ensure their valuables are always safely placed in storage and the rooms are always kept locked.
In case the residents are not available at the time of housekeeping, the room can be cleaned at a later time on request depending on the availability of the housekeeping staff in the residence.

Housekeeping

Littering, spitting, and defiling the rooms or common spaces is prohibited.
The residents are expected to co-operate in the periodic (quarterly) pest control/fumigation / preventive maintenance activity.
Please note, the services of the housekeeping staff can’t be utilized for any personal work such as cleaning utensils, clearing out party leftovers, etc.

Emergencies

Cozy Stay has taken all precautions to counteract all types of emergencies. We ensure that our guests and residents are safe at all times.
In the event of a fire, Cozy Stay representatives shall lead all residents outside the building. A diagram of the route outside is displayed on each floor. Fire extinguishers are placed on each floor and sprinklers are present in each room. All necessary requirements for the fire-related issues are being taken care of.
If there is any other emergency please contact your property manager at once and move out of the residence as per his/her direction. Our property managers will follow Cozy Stay Protocols to ensure the safety of our residents.

Police Emergencies

Residents are requested to contact the property manager or any representative of Cozy Stay before dialing ‘100’ for registration of complaints. Cozy Stay shall endeavor to assist you in any way possible.
Residents should inform the Cozy Stay representative of any encounters or run-ins with the police. This is a measure to ensure that no surprise visits occur from any police station.

Visitors

Residents agree that Cozy Stay shall have the right to reject any visitors to the complex if it feels necessary.
Visitors accompanying the residents staying at Cozy Stay shall submit their ID cards for verification and this information will be stored in the Cozy Stay databases for security reasons.

Visitors

A visitor or a resident is allowed to bring one guest to stay once in 6 months. They will be allotted a guest room on the ground floor. An amount of INR 600 shall be paid by the guest staying at the Cozy Stay residence.
The residents agree that visitors shall not stay overnight in any of the resident’s rooms. This goes against our Company policy and the resident shall be penalized if any such practice is found to have occurred at the residence.

Visitors

The residents agree that visitors of the opposite gender will not be allowed in the rooms of the residents. Visitors of the opposite gender shall only be allowed to the common area or reception.
Damage occurring to any item in the Cozy Stay residence by the visitor shall be levied on the resident associated with the visitor. Refer section (19)to know more.

Pest Control

Residents are requested to intimate the property manager of pest control by placing a service request through the Cozy Stay.
As per occupancy, the amount shall be deducted for pest control. Eg. if it is single occupancy the amount shall be charged from the resident and if it is sharing, the amount shall be deducted equally amongst the residents.

Rent and Payments

15.1. The rent for the residence shall be paid before the 5th of each month. The rent shall not be paid in cash, only online transactions shall be accepted. The resident shall pay the rent through the Cozy Stay App. If the resident faces any difficulties with regards to the app and rent payment, please contact your technical team through the email address ceo@cozystay.com.

Rent and Payments

Any delays in payment of rent after the due date shall attract penalties. The penalty details are marked under the table given under section 19.
In the case of any technical issues, it must be notified on or before the due date. If this has not been notified by the resident, we shall have no choice but to levy fines for late payment of rent.
Cozy Stay has the right to terminate a resident with a 1 week notice period if he/she defaults payment of rent consecutively.

Rent and Payments

Cozy Stay shall hold the right to increase rent if it deems necessary. Rest assured , all residents shall get a notification of the Cozy Stay app regarding the increase in rent prior to 15 days of the next due date. It is mandatory that all Cozy Stay residents accept the same as soon as possible. If they have any issues with the increase in rent, they may contact our support team at support@cozystay.com.
Cozy Stay shall possess a right of lien over the constituents of a room if the resident does not make payment and wishes to move out. This right of lien can only be forfeited by payment of dues to Cozy Stay.

Vacating the Premises

If a resident wishes to vacate the premises certain protocols have to be followed. The Cozymate agrees to follow these protocols and agrees to adhere to it, for his/ her benefit and also for the company’s as well.
If a resident wishes to transfer from a Cozy Stay to another Cozy Stay accommodation within the city or to a different city he/she must request such through the Cozy Stay app prior to 14 days.
If a resident wishes to vacate from the premises of Cozy Stay indefinitely, then he/she must intimate the representatives 7 days prior to leaving the premises.

Key Management

Keys shall be provided to the resident upon completing all registration process and police verification
This is a swipe card key and shall be chargeable for replacement
Upon vacating or transferring to a different premises the key must be returned in the front office. Upon doing this you shall get a confirmation on your Cozy Stay up and shall be eligible for either security deposit refund or transfer.

Complaints and Suggestions

Residents can submit their complaints through the Cozy Stay app. The establishment will work to resolve any issue whatsoever to make the stay more worthwhile.
Cozy Stay is always growing and wants to change according to the needs of its customers. We would like to take some of your time to get your valuable feedback to improve our services so that it meets your expectations. All residents can submit feedback through our Cozy Stay App.

Complaints and Suggestions

Cozy stay requests that residents only submit genuine complaints in the ‘Complaints and Suggestions section' in the Cozy Stay app.
Any complaints can be escalated up to the level of an operational manager by sending an email to this email operations@cozystay.com. Any queries or complaints can be raised.
Defaming (Oral or written communication of a false statement about another that unjustly harms their reputation and usually constitutes a tort or crime) any person including fellow Cozy Mates and Cozy Stay staff or influencing fellow Cozy Mates for defaming any person or by any means (i.e. directly, indirectly or on social media) is strictly prohibited. This may attract serious consequences including termination of the agreement and legal action.

Complaints and Suggestions

Penalties and Processing Charges

Sr. No Category Penalties & Processing Fees
1 Smoking / Drinking within the premises 1000 per instance
2 Bringing visitors of the opposite gender to one’s room 2000 per
3 Bringing visitor without registering with the front security desk 3000 per
4 Obstructing, Destroying of Physically changing view of CCTV camera 3000 per instances / any damage charges
5 Delay in rent payment 5 days no charges after 100 rupees/day
6 Lost Key card replacement 1000/instances
7 Leaving electrician equipment/ water open in resident’s absence 500/instances
8 Using electrical appliances with high voltage within the room 2000/instances
9 Getting into physical violence with Cozy Stay staff 5000/instances + damages

Service Response and Tariffs

Categories Sub - Categories Service Response Time
Electrical Tube / Led Bulb 24
Sockets/ Switches 24
Ceileing Fan 48
Exhaust Fan 48
Calling Bell 24
Lift Issue (If lift is present) 72
Housekeeping Cleaning of rooms 12
Cleaning of Kitchen 12
Cleaning of Bathrooms 12
Cleaning of Community room 12
Plumbing Washroom Flush 12
Health Faucet 24
Kitchen Sink 24
Shower Blockage 24
Geyser Repairs 24
Water flow low/ Nil in taps 12

Service Response and Tariffs

Carpentry Door/Window/Cupboard Service 24
Snooker table service 24
Curtain Rod 24
Furnishing Mattress - repair/ replace 48
Pillow/ Pillow Cover 12
Bed Sheet 12
Keys Access Card 24
Access Code Change
Connectivity Wifi 6
DTH 6
Water issue No water supply 1-6
Food and Beverage Food issue 23
Pest Control Bed Bugs issue 24
Refund Security amount 7
Wrong security amount recieved
Vacating notice 15

General Guidelines

(1) Animals, fish, or any small creatures shall not be allowed within the premises of the residence.
(2) Cozy Stay is a safe place with no religious discrimination policy. No political or religious gatherings will be permitted at the residence by Cozy Stay management. Celebrations shall be done as per festivities.
(3) Cozy Stay shall not be responsible for any loss/damage of parcels or deliveries made by delivery applications. The parcels must be collected on the same day as of arrival.
(4) Timely renovation to the property shall be done as per Cozy Stay policies. We will make proper arrangements to accommodate the residents’ needs during this time.

General Guidelines

(5) The Cozy Stay establishment shall hold a right to move the resident from one room to another in the case of any emergencies or unforeseen events.
(6) The Cozy Stay legal team holds the right to update the rules and regulations with consideration to resident comfort and safety. All updates will be notified by the team and Cozy stay request all residents to adhere to the policies as they are updated.
(7) The community room contains several expensive pieces of equipment and gaming infrastructure that are meant for entertainment purposes. In the event any of this equipment or objects are damaged/ lost, the resident responsible for damage shall be liable to pay penalties as per section (19).