Greetings to all Cozy Mates from Cozy Stay, a project from Inspire Hospitality Services Pvt. Ltd. This is a House Policy developed to cater to your needs while protecting both parties from any loss or damage. Please read the Policy carefully and adhere to the rules and regulations mentioned.
These House Rules are laid down for proper management of the facilities and services offered by Inspire Hospitality Services Pvt. Ltd. Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with Cozy Stay and may initiate termination of the rental agreement with the establishment.
These rules shall be updated and reconfigured from time to time and prior notice shall be given during the update process. By entering into a rental agreement with Cozy Stay, the resident agrees to follow all rules and regulations and also future updates to the rules.
1.1
All Residents agree that before joining the residence, the KYC, registration, security deposit, and the first month’s rent should be submitted through the Cozy Stay App.
1.2
The residents agree that they will not be provided with the key or the Cozy Kit if the procedures in (1.1) have not been completed.
1.3
The residents agree to the House rules mentioned in this document and agree to adhere to all the rules and regulations mentioned in the document.
1.4
All residents are advised to check if all the following material is in their cozy kit:
Clean Linen and Mattress in the allotted room
Room key, main door key, or digital lock access code
(Whichever is available at respective residences)
Wifi password and username for the respective month
Medimall Virtual Hospital Coupon
Sightseeing Activities Brochure
Vandalism is a serious
offence. Vandalism shall mean and include any and all
acts of destruction, damage, and/or defacement of any
property owned and operated by Cozy Stay. The residents
found guilty of committing such an offence can be
evicted from the residence and be required to pay all
costs incurred by Cozy Stay due to such damage or
destruction.
The residents shall ensure that their rooms, bathrooms, and common areas in the premises such as reception, staircases, lounge areas, kitchen, etc. are kept in good condition.
No furniture or furnishings in the common areas of the House may be moved by the residents at any point in time.
Any damage to the House must be reported by the residents immediately to Cozy Stay representatives. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.
1.
It is the responsibility of all residents to cooperate with the property manager, the housekeeping staff, and all other staff providing services within the vicinity of the establishment.
2.
Any disputes arising against the Cozy Staff staff can be notified through the app or by email to complaints@cozystay.com. The cozy stay shall ensure the problem is resolved and the guests’ stay is comfortable.
3.
Students are prohibited from leaving the premises after 10 PM. If they require to stay out late for any reason whatsoever, the Cozy Stay property manager must be notified and prior permission is needed to be availed.
4.
Any resident or a group of residents, who wish to organize a party and/or invite guests, must take prior permission from the Cozy Stay Representatives and it will be the responsibility of the residents to ensure that the premises are cleaned up after the party.
5.
Cozy Stay treats all its employees and service providers including housekeeping, security, and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all Cozy Stay employees, representatives, and service providers.
6.
The residents must always behave in accordance with the Cozy Stay Anti-Harassment Policy and shall not harass any persons. Further, all residents must respect the personal beliefs of the other residents, such that no resident hurts any religious sentiments, beliefs, or practices in any way whatsoever.
7.
The residents are instructed to refrain from creating nuisances or noise pollution, and playing loud music is prohibited. A peaceful environment should be maintained between 9.30 PM to 6.00 AM.
8.
The residents should not behave in any manner deemed offensive by the neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.
9.
The residents shall cooperate with the Cozy Stay Representative to get his/her police verification, FRRO compliance, and any other compliance, as required by, done in a timely manner.
1.
All residents are prohibited from drinking, smoking, and gambling within the premises of the Cozy Stay establishment. If any residents are found in possession of these, they shall be fined and parents shall be informed of their activities.
2.
The possession of psychedelic or hallucinogen drugs is illegal and if found in the possession of residents, shall be confiscated and Cozy shall rusticate the resident from the premises.
3.
The possession, distribution, and use of firearms, lethal weapons (including air guns), contraband drugs, alcohol, toxic and hazardous material are strictly prohibited in the residences. We reserve the right to search bags of the residents as well as their visitors at any time and confiscate any prohibited substances that may be found in their luggage or psychedelics in their possession.
4.
Cozy Stay is strictly opposed to possession, distribution, and consumption of tobacco, alcohol, and/or psychotropic substances inside the House. No resident or any other person shall possess, distribute, and/or consume tobacco (including tobacco products such as cigarettes), alcohol, or any psychotropic substances inside the House. If any instance of such action is brought to the notice of Cozy Stay Representatives, Cozy Stay may terminate the Resident Agreement and inform the parents/college authorities accordingly. Betting and Gambling by any means is strictly prohibited in the House.
5.
If deemed necessary, Cozy Stay may require any resident to undertake a breath-analyzer test and the resident must cooperate in such cases.
6.
Visitors are not allowed within the premises of Cozy Stay. If they should come within the premises, prior permission of the property manager is required. A mandatory check-in with visitor Id and details needs to be entered into the digital log. Any damages that occur due to the guest will be paid by the resident.
7.
Product or food deliveries shall be collected from the downstairs lobby. No one shall enter the corridors of Cozy Stay for the same.
8.Ragging of any student within the premises will not be tolerated. If any such complaint arises from the residents, strict action shall be taken by the Cozy Stay management to rusticate such a person from the premises. Action for such action shall be taken as per provisions provided under the Indian Penal Code, 1860.
1.
Cozy Stay has kept thermal scanners at all entrances. All students coming into the residence after going out to have to get their temperature checked and then record it in the online registration. Students having more than 98 degrees Fahrenheit will be advised to go to the hospital to get checked. These protocols are to avoid the contraction of the coronavirus.
2.
Cozy Stay residents are requested to maintain social distance to ensure no spread of the coronavirus occurs. All residents must sanitize themselves before entering the premises to ensure the Covid 19 virus does not affect anyone.
3.
In the event, a resident feels any symptoms, he/she must contact the property manager and all necessary assistance shall be provided to guide you to a medical center. Rooms of suspected Covid 19 cases shall be sanitized immediately and all residents who are primary contacts should mandatorily be quarantined in their rooms.
4.In the event, students are quarantined in their rooms, food can be requested through an app or you may put in a service request through the Cozy app. We shall ensure that you get your food on time.
1.
Cozy Stay shall levy a one-time deposit from the resident in the form of one month’s rent. This security deposit is refundable at the end of your stay.
2.
The full refund of the security deposit is subject to no other penalties or dues left by the resident during the time of departure from Cozy Stay.
3.
In the event the resident wishes to move from the Cozy Stay location to another residency owned and operated by Cozy, anywhere in the city or in India, the security deposit can be transferable.
Cozy Stay ensures that
the stay of its guests is comfortable and worthwhile by
providing State of the Art amenities. These amenities
are to be taken care of and any damage occurring to
these will be payable by the resident/residents.
Any items of common use
(e.g. microwave, iron, kettle, induction top, magazines,
crockery, common TV units, etc) provided by Cozy Stay as
part of the amenities package, shall be used only in the
common areas and not in individual rooms.
Items in the community
room must be handled with care. If any resident is found
to have damaged any of the amenities in the room or
illegally in possession of the objects placed there,
Cozy Stay shall levy a fine on the resident and if
necessary evict them from the premises.
No objects such as
induction, cooker, or any such utensils, etc. are
allowed within the premises or room. If any specific
service is required, the resident can request it through
our Cozy Stay app. If any of these items are found in
possession of the residents, they will be levied a fine
for the same.
The residents at Cozy
Stay are expected to use the lifts with care. Shifting
of any heavy equipment in the lifts is prohibited by
Cozy Stay. ( This section applies to Cozy Stay
properties with elevator facilities)
The parking facilities offered by Cozy Stay can only be
availed by residents. If a resident wishes to park an
acquaintance's vehicle in the parking area, prior
permission of the property manager is required.
Cozy Mates are aware
that the establishment may or may not have a generator
facility. It shall be displayed accordingly in the Cozy
Stay booking screen. Electricity backup shall be
provided for the whole establishment having generators
if electricity is out. In the event, the generator is
damaged, please rest assured, it shall be repaired at
the soonest. We request your cooperation during the
maintenance period.
Cozy Mates are aware
that the establishment may or may not have a solar water
heater. It shall be displayed accordingly in the Cozy
Stay booking screen. We advise all cozy mates to use the
appliance carefully and in the case of any damages
please request for maintenance. Our team shall service
at the earliest. In the event a cozy mate damages or
malfunctions the equipment, damages shall be charged on
a case-by- case basis.
Cozymate is aware that
the wifi provided within the service will only be able
to be used by 2 devices simultaneously. In the case of
extra devices, an additional plan accommodating the
bandwidth requirements must be ordered.
The Cozymate shall be
provided with a username and password to login after
paying rent every month. The Cozymate agrees that, if
payment of rent has not been done, then he/she shall not
receive the username and password for the current month.
Amenities such as
refrigerator, toaster, induction, etc. are the sole
property of Cozy Stay and the residents hold no right
over these appliances. Residents shall only have the
right to use the appliances during the tenure of their
stay.
Residents shall not
under any circumstance cook food in any other room other
than the Pantry.
If residents wish to
keep any food in the refrigerator they shall use
air-tight containers and label their name upon the
container before placing it in the refrigerator. Stale,
unfinished or waste food should be thrown in the trash
can provided by Cozy Stay.
All utility payments
concerning Electricity and water will be dealt with by
Cozy Stay and it will be deducted from the monthly
rent.
The residents must
ensure that all switches, bulbs, fans, A/c, water taps,
shower, etc. are switched off when leaving the room. If
negligent behavior such as this is found, the resident
shall be penalized.
If any sort of leakage
occurs within a resident’s room, it must be notified to
the property manager as soon as possible. A service
executive will come and fix it right away.
Residents shall be
allowed to enter and exit between 6 AM and 10:30 PM
respectively. Students are requested to return to the
premises before 10:30 PM. Exceptions shall only be made
to the timings if the student has requested exiting at
specified hours. A confirmation from guardians is also
required for this process. A waiver form shall be
generated through which the guardians can assent to the
request of the student
The residents in their
first year of college must request night-out privileges
through the app. A copy of the message request shall be
sent to the parents of the resident and upon approval
only shall the resident be allowed for a night out.
Cozy Stay shall not be
responsible for the loss of any private property. The
residents are strongly advised to keep all their
valuables e.g. mobile phones, laptops, watches, money,
etc. secure at all times. While going on leave, all
devices and materials should be locked in their
respective cupboards or bags.
Cozymates understand
that parking space will be only provided in select cozy
stay residences.
The residents agree that
Cozy Stay shall not be responsible for their vehicles if
they are parked at a far distance from the residence.
Cozy Stay exonerates themselves from all liability in
cases such as theft of a vehicle or loss of a vehicle
that is not parked within the vicinity.
Cozymates understand
that parking space will be only provided in select cozy
stay residences.
The residents agree that
Cozy Stay shall not be responsible for their vehicles if
they are parked at a far distance from the residence.
Cozy Stay exonerates themselves from all liability in
cases such as theft of a vehicle or loss of a vehicle
that is not parked within the vicinity.
(1) In the event, the Cozymate wishes to transfer to
another Cozy Stay accommodation within the city or in a
different city the deposit will be transferred to the
new location.
(2) In the event that the Cozymate wishes to vacate from
the Cozy Stay to a different accommodation, the deposit
shall be refunded fully within 3 days of vacating. If
any damage has occurred during the tenure of the stay,
the dues will be deducted from the deposit submitted.
(3) With regards to section 1 if any damages occur in
the property at any stage, an amount shall be deducted
from the security deposit submitted and shall be
transferred after necessary dues are paid.
Cozy Stay has the right
to conduct maintenance on the property and respective
rooms. All residents have to cooperate with Cozy Stay
during the maintenance timings.
Cozy Stay agrees to post
a notice on the Notice board 1 week before the timely
maintenance sessions. It shall also be notified to
residents through the app. Residents are advised to plan
their schedules accordingly.
The maintenance shall be
done in the presence of our Cozy representatives. The
residents shall keep their belongings in their bags or
cupboards during the maintenance period. Cozy Stay is
not responsible for any damages or loss of any of your
devices or material.
Housekeeping staff shall
do daily tidying of rooms. Even in the absence of
residents, they shall do housekeeping work.
Cleaning of the room may
be carried out in the absence of residents as well, so
the residents are advised not to leave their valuables
open and unsecured in their room. The residents must
ensure their valuables are always safely placed in
storage and the rooms are always kept locked.
In case the residents
are not available at the time of housekeeping, the room
can be cleaned at a later time on request depending on
the availability of the housekeeping staff in the
residence.
Littering, spitting, and
defiling the rooms or common spaces is prohibited.
The residents are
expected to co-operate in the periodic (quarterly) pest
control/fumigation / preventive maintenance activity.
Please note, the
services of the housekeeping staff can’t be utilized for
any personal work such as cleaning utensils, clearing
out party leftovers, etc.
Cozy Stay has taken all
precautions to counteract all types of emergencies. We
ensure that our guests and residents are safe at all
times.
In the event of a fire,
Cozy Stay representatives shall lead all residents
outside the building. A diagram of the route outside is
displayed on each floor. Fire extinguishers are placed
on each floor and sprinklers are present in each room.
All necessary requirements for the fire-related issues
are being taken care of.
If there is any other
emergency please contact your property manager at once
and move out of the residence as per his/her direction.
Our property managers will follow Cozy Stay Protocols to
ensure the safety of our residents.
Residents are requested
to contact the property manager or any representative of
Cozy Stay before dialing ‘100’ for registration of
complaints. Cozy Stay shall endeavor to assist you in
any way possible.
Residents should inform
the Cozy Stay representative of any encounters or
run-ins with the police. This is a measure to ensure
that no surprise visits occur from any police station.
Residents agree that
Cozy Stay shall have the right to reject any visitors to
the complex if it feels necessary.
Visitors accompanying
the residents staying at Cozy Stay shall submit their ID
cards for verification and this information will be
stored in the Cozy Stay databases for security reasons.
A visitor or a resident
is allowed to bring one guest to stay once in 6 months.
They will be allotted a guest room on the ground floor.
An amount of INR 600 shall be paid by the guest staying
at the Cozy Stay residence.
The residents agree that
visitors shall not stay overnight in any of the
resident’s rooms. This goes against our Company policy
and the resident shall be penalized if any such practice
is found to have occurred at the residence.
The residents agree that
visitors of the opposite gender will not be allowed in
the rooms of the residents. Visitors of the opposite
gender shall only be allowed to the common area or
reception.
Damage occurring to any
item in the Cozy Stay residence by the visitor shall be
levied on the resident associated with the visitor.
Refer section (19)to know more.
Residents are requested
to intimate the property manager of pest control by
placing a service request through the Cozy Stay.
As per occupancy, the
amount shall be deducted for pest control. Eg. if it is
single occupancy the amount shall be charged from the
resident and if it is sharing, the amount shall be
deducted equally amongst the residents.
15.1. The rent for the residence shall be paid before the 5th of each month. The rent shall not be paid in cash, only online transactions shall be accepted. The resident shall pay the rent through the Cozy Stay App. If the resident faces any difficulties with regards to the app and rent payment, please contact your technical team through the email address ceo@cozystay.com.
Any delays in payment of
rent after the due date shall attract penalties. The
penalty details are marked under the table given under
section 19.
In the case of any technical issues, it must be notified
on or before the due date. If this has not been notified
by the resident, we shall have no choice but to levy
fines for late payment of rent.
Cozy Stay has the right to terminate a resident with a 1
week notice period if he/she defaults payment of rent
consecutively.
Cozy Stay shall hold the right to increase rent if it
deems necessary. Rest assured , all residents shall get
a notification of the Cozy Stay app regarding the
increase in rent prior to 15 days of the next due date.
It is mandatory that all Cozy Stay residents accept the
same as soon as possible. If they have any issues with
the increase in rent, they may contact our support team
at support@cozystay.com.
Cozy Stay shall possess
a right of lien over the constituents of a room if the
resident does not make payment and wishes to move out.
This right of lien can only be forfeited by payment of
dues to Cozy Stay.
If a resident wishes to vacate the premises certain
protocols have to be followed. The Cozymate agrees to
follow these protocols and agrees to adhere to it, for
his/ her benefit and also for the company’s as well.
If a resident wishes to
transfer from a Cozy Stay to another Cozy Stay
accommodation within the city or to a different city
he/she must request such through the Cozy Stay app prior
to 14 days.
If a resident wishes to
vacate from the premises of Cozy Stay indefinitely, then
he/she must intimate the representatives 7 days prior to
leaving the premises.
Keys shall be provided to the resident upon completing
all registration process and police verification
This is a swipe card key and shall be chargeable for
replacement
Upon vacating or transferring to a different premises
the key must be returned in the front office. Upon doing
this you shall get a confirmation on your Cozy Stay up
and shall be eligible for either security deposit refund
or transfer.
Residents can submit their complaints through the Cozy
Stay app. The establishment will work to resolve any
issue whatsoever to make the stay more worthwhile.
Cozy Stay is always growing and wants to change
according to the needs of its customers. We would like
to take some of your time to get your valuable feedback
to improve our services so that it meets your
expectations. All residents can submit feedback through
our Cozy Stay App.
Cozy stay requests that residents only submit genuine
complaints in the ‘Complaints and Suggestions section'
in the Cozy Stay app.
Any complaints can be escalated up to the level of an
operational manager by sending an email to this email
operations@cozystay.com. Any queries or complaints can
be raised.
Defaming (Oral or
written communication of a false statement about another
that unjustly harms their reputation and usually
constitutes a tort or crime) any person including fellow
Cozy Mates and Cozy Stay staff or influencing fellow
Cozy Mates for defaming any person or by any means (i.e.
directly, indirectly or on social media) is strictly
prohibited. This may attract serious consequences
including termination of the agreement and legal action.
Sr. No | Category | Penalties & Processing Fees |
---|---|---|
1 | Smoking / Drinking within the premises | 1000 per instance |
2 | Bringing visitors of the opposite gender to one’s room | 2000 per |
3 | Bringing visitor without registering with the front security desk | 3000 per |
4 | Obstructing, Destroying of Physically changing view of CCTV camera | 3000 per instances / any damage charges |
5 | Delay in rent payment | 5 days no charges after 100 rupees/day |
6 | Lost Key card replacement | 1000/instances |
7 | Leaving electrician equipment/ water open in resident’s absence | 500/instances |
8 | Using electrical appliances with high voltage within the room | 2000/instances |
9 | Getting into physical violence with Cozy Stay staff | 5000/instances + damages |
Categories | Sub - Categories | Service Response Time |
---|---|---|
Electrical | Tube / Led Bulb | 24 |
Sockets/ Switches | 24 | |
Ceileing Fan | 48 | |
Exhaust Fan | 48 | |
Calling Bell | 24 | |
Lift Issue (If lift is present) | 72 | |
Housekeeping | Cleaning of rooms | 12 |
Cleaning of Kitchen | 12 | |
Cleaning of Bathrooms | 12 | |
Cleaning of Community room | 12 | |
Plumbing | Washroom Flush | 12 |
Health Faucet | 24 | |
Kitchen Sink | 24 | |
Shower Blockage | 24 | |
Geyser Repairs | 24 | |
Water flow low/ Nil in taps | 12 |
Carpentry | Door/Window/Cupboard Service | 24 |
Snooker table service | 24 | |
Curtain Rod | 24 | |
Furnishing | Mattress - repair/ replace | 48 |
Pillow/ Pillow Cover | 12 | |
Bed Sheet | 12 | |
Keys | Access Card | 24 |
Access Code Change | ||
Connectivity | Wifi | 6 |
DTH | 6 | |
Water issue | No water supply | 1-6 |
Food and Beverage | Food issue | 23 |
Pest Control | Bed Bugs issue | 24 |
Refund | Security amount | 7 |
Wrong security amount recieved | ||
Vacating notice | 15 |
(1) Animals, fish, or any small creatures shall not be
allowed within the premises of the residence.
(2) Cozy Stay is a safe place with no religious
discrimination policy. No political or religious
gatherings will be permitted at the residence by Cozy
Stay management. Celebrations shall be done as per
festivities.
(3) Cozy Stay shall not be responsible for any
loss/damage of parcels or deliveries made by delivery
applications. The parcels must be collected on the same
day as of arrival.
(4) Timely renovation to the property shall be done as
per Cozy Stay policies. We will make proper arrangements
to accommodate the residents’ needs during this time.
(5) The Cozy Stay establishment shall hold a right to
move the resident from one room to another in the case
of any emergencies or unforeseen events.
(6) The Cozy Stay legal team holds the right to update
the rules and regulations with consideration to resident
comfort and safety. All updates will be notified by the
team and Cozy stay request all residents to adhere to
the policies as they are updated.
(7) The community room contains several expensive pieces
of equipment and gaming infrastructure that are meant
for entertainment purposes. In the event any of this
equipment or objects are damaged/ lost, the resident
responsible for damage shall be liable to pay penalties
as per section (19).